Frequently Asked Questions (FAQ)

What is the role of a Country Representative?

The CR (Country Representative) represents his/her country; he/she leads the country team and is an auditor, moderator and IQ-Member at the same time.

What is a Country Team?

A Country Team consists of all Country Auditors, Country Moderators and Country IQ-Team Members.

Who can become a Country Auditor?

He/She is a certified auditor according to EN 15038; he/she conducts audits to certify new applicants according to EN 15038.

What is a Country Moderator?

A Country Moderator moderates the Country Forum, supports and answers questions of new applicants in their relevant country.

What is the main function of the IQ-Team Member?

He/She translates parts of the website into his/her country's language.

How to become a Lead Auditor according to EN 15038?

A Lead Auditor is a qualified and certified auditor who has in-depth knowledge of EN 15038 and experience with translation services.

What is an IQ-Management Representative?

He/she is an appointed manager who represents IQ-Translator in public. He/she receives the incoming requests on memberships and certification; after a first evaluation the IQ Management Representative asks the applicant to complete any outstanding details and then forwards the file to the Expert Committee.

What is an Expert Committee?

The Expert Committee is the committee responsible for evaluating the applications of new members and for evaluating the applications of certification. In both cases the committee needs 1-14 days to deliver the acceptance or rejection report to the IQ-Management Representative, who answers the incoming requests on certification or membership.

What are the acceptance criteria to become a new member?

Completing the membership application, delivering all documents, payment of the membership fees. IQ-Translator accepts only qualified and certified members, or those qualified but still undergoing the certification process.

What are the acceptance criteria to certify a new member?

Completing the membership application, delivering all documents, payment of the membership fees. Completing the application of certification, payment of certification fees and finally closing the certification process successfully.